The medical skills of your staff will not prevent them to make errors !
Several scientific studies have shown that failures in communication and mismanagement of human factors within medical teams are, just as is the case in a cockpit, responsible for as much as 70% of errors.
Poor leadership, lack of assertiveness, inefficient communication, miscomprehension, tunneling, unused checklists, etc. These are just a few of the many contributions that will lead to an accident.
CRM, or the management of Human Factors :
CRM - Crew Ressource Management -, since it has been introduced in collaboration with NASA, has enabled an 86% decrease in the risk of dying in an airplane crash since the early 90's.
With such results, pilot training in human factors management has become mandatory, and it is one of the important skills that every pilot must demonstrate twice a year during his licence revalidation exams.
In healthcare, CRM inspired training has shown similar results :
What healthcare teams say after Human Factors training with REPORT'in.
Provide your team with CRM training !
REPORT'in's experimented instructors will sensitize and train your teams to human factors management :
- Stress and fatigue
- Safety Culture
- Efficiency of checklists, briefings,..
- Situation awareness
- Blind spot
- Efficient communication
- Feedback, assertiveness, conflict resolution
- Error chain, human error, detection et prevention
- Vigilance and attention
- Leadership and emotional intelligence
- Decision making
- Case studies