Adverse events reporting
10% at most of adverse events are reported in healthcare !
Internal adverse events reporting systems do not provide staff with sufficient comfort. Indeed, most doctors and nurses legitimately fear for their career in case they decide to report an adverse event to their management.
Silence is a direct consequence thereof.
These difficulties are identical to the ones faced by civil aviation 30 years ago when mandatory reporting systems were introduced.
In an approach adapted to healthcare, REPORT'in offers 3 solutions :
- 1 - REPORT'in garanties both ANONYMITY and CONFIDENTIALITY of the reports.
REPORT'in's IT platform uses data encryption techniques to garantie total anonymity and confidentiality.
The externalization of the collection of data originating from a group of hospitals is the second garantie that the identity of the reporter will be impossible to establish.
This kind of solution is the one that most airlines use worldwide.
- 2 - REPORT'in provides a FEEDBACK towards medical staff.
REPORT'in provides a feedback that will help staff acquire a different view of incidents, and that will enable them to learn from the mishaps faced by anonymous colleagues. Moreover, this feedback will help them demystify errors and will enhance their commitment to reporting adverse events.
In civil aviation, in order to stimulate experience sharing and promote a learning culture, each airline regularly edits a review of its major incidents and accidents, and of those of other airlines.
To reach these goals :
Experience sharing, in order not to be felt as a « treason » of the trust relationship, requires that reports from different hospitals are mixed in a single database, so that no feedback will ever be representative of what happened in a single organization.
- 3 - REPORT'in provides INFORMATION SHARING between hospitals.
An adverse event that has occurred in one institution should be shared with others in order to reduce the likelihood of it to be reproduced elsewhere. This will help hospitals reduce important and useless risk to patients while saving crucial time in improving safety, enhancing its performance and reducing its costs. REPORT'in provides such experience sharing between institutions.
In civil aviation, learning from error is
a pillar of the safety culture. Adverse events are shared
worldwide so that safety is maximized.